Machfu Refund Policy

You may return an unused product in its original, unsealed packaging for a full refund of the purchase price less a restocking fee of 15% and return shipping. Please contact us at support@machfu.com to process your return. We will process your refund upon receipt of the unopened product. Refunds may take 10-14 business days to appear on your account depending on financial institution.

Machfu offers free return and exchange for any product that has been deemed defective after following proper installation procedures within 60 days of purchase or 30 days of field deployment, whichever comes first. Please contact us at support@machfu.com to request a prepaid shipping label. We will ship a replacement product or provide a full refund of the purchase price upon receipt of the defective product. Refunds may take 10-14 business days to appear on your account depending on financial institution.

Products that are not defective and have been removed from their original packaging may not be returned for a refund. All sales except for defective or unopened products are final. Note that international customers are responsible for all return shipping costs. Please contact support@machfu.com to initiate a return from outside the United States.